Venus Cafe
Online Ordering Policy
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1. Ordering Process:
Customers can place orders through our website or mobile application. All orders are subject to confirmation and availability. Once an order is placed, an order confirmation will be sent via email or text message.
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2. Payment and Pricing:
We accept payments through various methods, including credit/debit cards and online payment platforms.
Prices are subject to change without prior notice. The final price is confirmed during the checkout process.
Additional fees may apply, including delivery or pickup fees.
3. Cancellations and Refunds:
Orders may be canceled or modified up to a specified time before the scheduled delivery or pickup time. Refer to our cancellation policy for details. Refunds for canceled orders will be subject to our refund policy.
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4. Delivery and Pickup:
We strive to ensure timely and accurate delivery or pickup. Delivery times are estimates and may vary due to external factors. Customers are responsible for providing accurate delivery or pickup information. If delivery fails due to incorrect or incomplete information, additional delivery charges may apply.
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5. Food Safety:
We follow strict food safety and hygiene standards to maintain the quality and safety of our products.
Customers are responsible for handling and storing the food properly once it is delivered or picked up.
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6. Privacy and Data Handling:
Customer information is handled in accordance with our Privacy Policy, which can be reviewed on our website.
We do not share customer data with third parties without consent, except as required for the delivery process.
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7. Menu and Product Availability:
Menu items and product availability may vary based on seasonal ingredients and market conditions.
We make every effort to inform customers of any menu changes or product unavailability.
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8. Customer Service:
Our customer service team is available to assist with inquiries, complaints, or feedback. Contact information can be found on our website or mobile application.
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9. Intellectual Property:
All content, logos, and trademarks on our website are the property of Venus Cafe and may not be used without permission.
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10. Liability:
We are not liable for any loss, damage, or injury related to the use of our services or the consumption of our products.
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11. Changes to Policies:
We reserve the right to modify our policies at any time. Changes will be posted on our website.
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12. Contact Information:
For any questions or concerns, please contact us at +91 9940666198 or email at - hangoutatvenus@gmail.com or ourvenuscafe@gmail.com