Refund and Cancellation
1. Satisfaction Guarantee:
Venus Cafe, we are committed to delivering high-quality food and service to our customers. Your satisfaction is our top priority.
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2. Food Quality and Freshness:
We take every precaution to maintain the quality and freshness of our products. If you receive a product that does not meet our quality standards, please contact us within 15 minutes of receiving your order.
3. Order Accuracy:
We strive to fulfill all orders accurately. If there is a mistake in your order, please contact us within 15 minutes of receiving your order, and we will work to correct the error.
4. Cancellation and Refunds:
Cancellations for eligible orders can be made within 4 hours before the scheduled delivery or pickup time.
Refunds for canceled orders will be processed within 3-5 business days. The timing of the refund may vary depending on your payment method and financial institution.
5. Reporting Issues:
To report food quality issues, order accuracy problems, or any other concerns, please contact our customer service team @ +91 8825713615 or email us at - hangoutatvenus@gmail.com or ourvenuscafe@gmail.com
6. Non-Refundable Items:
Items that are partially or fully consumed, or those that cannot be restocked, are not eligible for refunds or returns.
7. Eligibility for Refunds:
Refunds may be issued if the issue with the product is due to an error on our part or if the product does not meet our quality standards.
8. Refund Process:
If your return is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
9. Discretion and Exceptions:
Venus Cafe reserves the right to use discretion in specific cases and make exceptions to this policy to ensure customer satisfaction.
10. Changes to the Policy:
We may update or modify our return policy at any time. The latest version will be posted on our website.
11. Contact Information:
If you have any questions or concerns about our return policy, please contact us at +91 8825713615 or email at - hangoutatvenus@gmail.com or ourvenuscafe@gmail.com